Second-hand fashion platform Vinted will require 17 million UK users to accept new terms and conditions (T&C) starting October 8, 2026, with changes covering four areas: fee naming, account handling, counterfeit determination, and wallet verification. Vinted is currently the UK's third-largest fashion retailer by user scale, behind Primark and Next>ES>.

Key Points

  • Vinted will activate new T&C on October 8, 2026, affecting approximately 17 million UK users
  • The mandatory "Buyer Protection fee" is renamed "Vinted fee," with rates remaining at 3%–8% of the item or bundle price
  • For items deemed counterfeit by the platform, the seller's evidence submission period is extended from 24 hours to 48 hours; during the dispute period, the platform may dispose of the item after 6 weeks following verification

For Sellers: 48-Hour Evidence Window and 6-Week Retention Period
Under current terms, if the platform holds sufficient evidence to suspect a sold item is counterfeit, sellers have only 24 hours to respond. The new terms double this to 48 hours, during which sellers must submit proof that the item is genuine. If unable to provide evidence, the platform will cancel the transaction; according to the new terms, buyers receive a refund without needing to return the item.

Beyond seller evidence and appeals, Vinted has set another timeline for itself. If the platform verifies an item as counterfeit, the seller has six weeks to submit convincing authenticity proof or a formal objection—this period is called the Retention Window. The terms state that if the seller fails to provide proof of authenticity or file a formal objection within the Retention Window, the platform reserves the right to dispose of the item immediately at the end of the Retention Window, and the seller agrees that the platform may dispose of, recycle, or destroy the item "without further notice and without compensation."

For Buyers: Fee Renamed, Protection Mechanism Unchanged
The most visible change for buyers appears at checkout—the previously labeled "The Buyer Protection fee" is now called "Vinted fee." The rename does not affect the calculation method; it is still charged at 3% to 8% of the buyer's single item or bundled order price as a mandatory fee. Buyers can still file complaints about issues within two calendar days after receiving the item. The new terms explain that this fee "covers the ongoing costs of operating and improving the Vinted platform," including services such as issuing refunds and managing transactions.

Community Governance and Account Responsibility: Definitions Trend Toward Generality
The new terms also adjust how the platform describes handling community complaints and content moderation. Current terms list multiple specific scenarios for banning accounts without prior notice, including risk alerts from payment service providers and security or legal concerns; the new version deletes this entire section, replacing it with a general description of "proportionate" corrective measures the platform may take. The new terms state that to maintain site safety and reliability, the platform may take corrective action if a user's content, items, or activity is illegal, poses a public safety threat, or violates the terms and catalog rules.

Account Deletion and Wallet Verification
Users of Vinted Wallet should note balance withdrawal before deleting their accounts. The new rules indicate that account deletion may also trigger a request from the platform to the Vinted Wallet Provider to close the wallet; the wallet will not close immediately, but users should pay attention to the timeline provided by the wallet service provider. Additionally, the new terms require that the bank account linked to the Vinted account match the Vinted balance information; if the wallet service provider cannot complete information verification, users may be required to correct their details first before continuing to use Vinted Wallet or completing withdrawals.

For cross-border second-hand trading professionals, the most tangible parts of this round of changes are the extended time limits for counterfeit dispute processes and the clarification of item disposal rights: the 48-hour evidence window and 6-week Retention Window are both written into the terms, meaning the platform's discretion in authenticity disputes has expanded, and sellers' response windows and time for handling their own inventory need to be moved forward accordingly.

Source: Vinted's big shake-up: Major T&C changes for 17million UK users · Originally published 2026-10-07